OneDrive setup keeps installing itself

Question

OneDrive setup keeps installing new version of onderive. It makes my computer noisy and makes me irritated, because this install always fails and then it system reccommends me that I should install it myself. I have tried it, but nothing changes - OneDrive setup keeps coming back and trying to do something that I do not need. 

I know how to disable OneDrive, but I would like to keep using it. I want to stop this setup working. 

Sorry, I am not very good at this, I need help. (I do not want to know anything about installig computers)

***Post moved by the moderator to the appropriate forum category.***

Answer 1

hi

i got reccommendation from onedrive support team that i could uninstalling and reinstalling this program. reinstall does not work either. 

i decided to stop using it, it is not worth the trouble. 

computer is lenovo with quarantee and os is windows 10.

thank you all for your help and i hope that answers to this question will be useful for some other user. 

br

Jüri Kolk

Answer 2

Hi JüriKolk,

We understand your concern and would like to help you resolve the issue.

If you are using Windows 10, then you can use the OneDrive app (as shown in the following screenshot) to sync your personal OneDrive files along with OneDrive for business and SharePoint online files,

If you do not have this sync client installed on your systems, please check the following article to install OneDrive sync client and to know how to use it to sync personal and business OneDrive files.

Get started with the new OneDrive sync client in Windows

In the meantime, please provide the following information for further investigation.

1. Which Operating system are you using?
2. Please provide the screenshot of Programs and Features in Control Panel (Control Panel>Programs>Programs and Features), to confirm which OneDrive sync client is installed.
3. Right-click on the OneDrive sync client on the system tray, you’ll see the name of the sync client, please take the print screen (screenshot) and send it to us, like as shown below.

         

       4. Please provide the screenshot of the error, If possible,

Thanks,

Neha

Answer 3

Thank you for the information you've provided. Since you're using the new OneDrive sync client which allows you to sync files from your OneDrive for Business and from SharePoint sites, we highly recommend that you contact our dedicated team that handles OneDrive sync client issues. You may get in touch with our OneDrive Support through this link.

Let us know if you have any other concerns.

Answer 4

Hi

Thank you for answer. Sorry for not giving enough details.

• I am using new OneDrive sync client. ( version 2016 (build 7.3.6799.0327) 
• i have this issue for about a month or two. 
• error message arrives at win 10 action centre and says that ~"we have tried to install new version of onedrive, but failed so many times. please try installing manually. sorry, message does not reappear at the moment, (but i have let my computer try doing this for 8 hours)  when message reappears, i will make screenshot. 
• I have not done much. i am not good at this (any more). easiest for me is not using onedrive - i have done that.

Answer 5

Hi,

Based on the information you've provided, it seems that OneDrive is trying to install an update. For us to determine what could be causing this issue, please provide the following information:

• Which version of OneDrive are you using? To check this, click on this link.
• When did you start experiencing this issue?
• Are you getting any error messages or error codes? If yes, send us a screenshot.
• Aside from installing OneDrive setup manually, what other troubleshooting steps have you tried so far?

Looking forward to your response.