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I received access to a folder a few days back via mail. The folder belongs to someone in a different organization. I had to receive an access code to get access to the folder. Now, every time I wanted to access the folder, I had to go through the same verification exercise, with a new code every day. However, after few days, the mail with verification code stopped coming even when I clicked on 'send code' multiple times.
Has the link expired? Or is this a bug?
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Hi Moinak,
Please first check both Focused and Other in Inbox and check Junk Email to see if you have missed the verification code. If you still can’t find the code, we suggest you ask the user if he can share you the file again and check if the issue still exists.
Regards,
Joshua
Hi Moinak,
Are you able to receive verification code? Please share some update with us when you have time.
Regards,
Joshua
No It has not expired. I have checked with him.
Hi Moinak,
For your situation, we suggest you connect the user who has shared the file with you and check if the file expired. You can ask him to share the file with you again, then open the new mail and check if the verification code comes.
Regards,
Joshua