Share via

Verification code not coming

Anonymous
2018-02-13T22:22:18+00:00

I received access to a folder a few days back via mail. The folder belongs to someone in a different organization. I had to receive an access code to get access to the folder. Now, every time I wanted to access the folder, I had to go through the same verification exercise, with a new code every day. However, after few days, the mail with verification code stopped coming even when I clicked on 'send code' multiple times. 

Has the link expired? Or is this a bug?

Microsoft 365 and Office | SharePoint | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

4 answers

Sort by: Most helpful
  1. Anonymous
    2018-02-15T05:21:10+00:00

    Hi Moinak,

    Please first check both Focused and Other in Inbox and check Junk Email to see if you have missed the verification code. If you still can’t find the code, we suggest you ask the user if he can share you the file again and check if the issue still exists.

    Regards,

    Joshua

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2018-02-17T12:54:47+00:00

    Hi Moinak,

    Are you able to receive verification code? Please share some update with us when you have time.

    Regards,

    Joshua

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2018-02-14T14:44:46+00:00

    No It has not expired. I have checked with him.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2018-02-14T14:43:39+00:00

    Hi Moinak,

    For your situation, we suggest you connect the user who has shared the file with you and check if the file expired. You can ask him to share the file with you again, then open the new mail and check if the verification code comes.

    Regards,

    Joshua

    Was this answer helpful?

    0 comments No comments