MULTIPLE OUTLOOK versions installed

Question

I received a message that I can't use iCloud when multiple versions of Outlook are installed..... To use Outlook with iCloud I must uninstall one version. I recently signed up for Office 365 and assume one version is there..... where might I find the other version to uninstall?  Also, I keep receiving a message that my iCloud settings are out of date.......    iCLOUD pictures are not backing up.....    help please.....   not good at this stuff

Answer 1

Hi David,

I have received your PM. Can I assume this notification prompt in your iCloud? If so, I suggest you perform the following steps cause sometimes PCs will pre-install Office products in it and when you install a new Outlook it may cause this issue.

1. Please check your Control Panel’s installed apps to see if there is more than one Outlook installed. About the specific steps to check, refer to https://support.microsoft.com/en-sg/help/13764/windows-where-is-control-panel . When you open it, select Programs>Programs and Features. If there is more than one installed, please uninstalled the one you don’t use.
2. If there is just one Outlook in Control panel, please search “Outlook” in the Win10’s search box, check how many “Outlook” there which extended name is “.exe”. If there is more than one, you may need to delete one of them. And if you don’t know which to delete, send me a screenshot in post.
3. If you can’t find it in the search box either, the remains usually in the path:” c:\Program Files (x86)\Microsoft Office\OfficeXX”, check there also.
4. Try uninstall and reinstall the iCloud on your PC see if the notification stops popping up.

In additional, the questions about “my iCloud settings are out of date.......    iCLOUD pictures are not backing up.....”, please contact Apple’s support also cause we don’t have the rights to advice other company’s product.

Hopefully the information above can help.

Regards,

Leo Zhao

Answer 2

Tried Private Message but was denied access. FYI I have Windows 10 Pro... any other suggestions for sending pics?

thank you.... David

Answer 3

Hi Allan and Leo, I am on an Acer PC with windows 10. Tried to message earlier with pics but it didn't through.... wanted to get back to you..... will try again with pics ..... thanks, David

Answer 4

Hi Davidpaulsmith23,

Is there anything unclear about Alan's questions? And I'm looking forward to your reply.

Regards,

Leo Zhao

Answer 5

Hi Davidpaulsmith23,

As far as I know, only Mac machine can be installed with different versions of Outlook (for Mac) but not for Windows. So, may I know if you are using a Mac machine? 

If Windows, as mentioned above (Windows will generate a message similar to "you have installed the Office on your computer" while you try installing Office again), can you show me the message you received? For protecting your privacy, you can upload a screenshot about it in the Private Message (PM). By the way, how did you get the message, configuring your iCloud in the Outlook client?

Meanwhile, for the iCloud settings related questions, it is recommended that you re-confirm from Apple support for dedicated explanation. This forum mainly focuses on Office 365 for Business online related services. 

Regards,

Alan