Error message when opening Microsoft Word

Question

I just bought a new laptop and I am under the trial for Microsoft office 365. I opened the MS word and the error message shows as below no matter how hard I figure it still appear. please advise. it only appear for MS word, other files are working well.

c:\program files (x86)\microsoft office\root\office16\winword.exe"/n"%1"/o"%u"

Original subject: error message

***Subject edited for clarity by the moderator.***

Answer 1

Hi Winnie,

We have not heard back from you. We would like to know if you were able to open Microsoft Word after repairing Office. If this resolved your issue, we suggest that you mark the post as an answer to help other community members who are also looking for solutions to this issue.

Let us know if you need any further assistance, and we would be glad to help you.

Answer 2

Hi Winnie,

This error usually occurs when opening the file directly from its saved location. Can you let us know how do you launch Microsoft Word?

As an initial troubleshooting step, we suggest that you repair Office. If an Office application such as Word or Excel isn’t working correctly, sometimes restarting it will fix the problem. If that doesn’t work, you can try repairing it. Refer to this support article on how to: Repair an Office application.

Let us know if there is anything else we can assist you with.