Error: "Microsoft couldn't activate your time-based license because the activation server reported an error" when trying to activate Office 2013 Professional Plus

Question

Hi,

I tried to activate Office 2013 Professional Plus but it said: "Microsoft couldn't activate your time-based license because the activation server reported an error". I have a product key, but even I tried to convert the trial to full product, IT DOESN'T WORK (It shows a green tick, and then when I tried to click "Install" it doesn't do anything.

I downloaded Office from the Office website (www.office.com) and I have an image proof that I downloaded Office 2013 from the Office website.

Can anyone help me? Thank you very much.

Answer 1

Activation related issues can be better resolved by consulting Microsoft Support:

https://partner.support.services.microsoft.com/...

Answer 2

This happen when you install trial version though your account on more than one computer. You are allowed only one trial version installation for Office Professional Plus.

https://support.microsoft.com/en-in/help/281008...

If your problem is still not fixed -

1. First try to repair your installation - First try Quick Repair (takes 5 - 10 mins) , if that doesn't help then try Online Repair (Takes more than 30 mins but less than 1 hour in general)

https://support.office.com/en-us/article/Repair...

2. Try Activation Troubleshooter and other troubleshooting steps

https://support.office.com/en-us/article/Unlice...

3. Try to activate through telephone

https://support.office.com/en-us/article/-Telep...

4. Talk to support

https://support.microsoft.com/en-us/help/13948/... (Click on the starting alphabet of country name. Hence for US, click U)

5. You may try chatting with MS Support to resolve this issue

https://partner.support.services.microsoft.com/...