Can't sync SharePoint library using new sync client

Question

Split from this thread.

Hi,

I have this exact same issue on a fresh installation of Windows 10 Home. I've been through all of the suggestions above but none of them work. It continues to default to OneDrive for Business (Groove.exe):

Even when I try to force it to use the New Sync Client it fails to work:

Is it possible that the issue is with Windows 10 Home? We have it running perfectly on other PCs running Windows 10 Professional. I've also noticed that before I installed Office365, when the call for grvopen is made (by clicking on the sync link), it tries (and fails) to download an application from the Windows Store.

Answer 1

Hi Alexander,

From the screenshot you provided, I assume you are trying to sync a SharePoint library with next generation sync client but it still pops up with the old OneDrive for Business sync client (Groove.exe). If there is any misunderstood, please correct me.

If so, please perform the steps below for troubleshooting:

1. Go to SharePoint admin center > Settings, in the Sync Client for SharePointsection, make sure the Stare the new client is checked as below:

2. Set the registry key TeamSiteSyncPreview to enable SharePoint file sync with new OneDrive sync client. You can follow the steps in this article:

Enable users to sync SharePoint files with the new OneDrive sync client

After adding the registry key, please open Registry Editor, go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\OneDrive, check whether the DWORD value “TeamSiteSyncPreview” has been added and is set to 1 as the following shows:

3. Run the following command in CMD to transition SharePoint site libraries from Groove.exe to the new OneDrive sync:

1. Exit the running new OneDrive sync client. Press Ctrl + R, and input CMD.
2. Run the %localappdata%\Microsoft\OneDrive\OneDrive.exe /takeover command.

For more information, please refer to Transition from the previous OneDrive for Business sync client.

4. Use Internet Explorer to sync SharePoint library and see if the issue can be fixed.

If the issue persists, please provide the following information:

1. The version of your sync client. To check it, right click the OneDrive icon > Settings > About. The version should be like 17.3.xxxx.xxxx
2. The version of your installed Office applications. To check it, open Word, click File > Account, and provide a screenshot as the following shows:

Regards,

Spike

Answer 2

Dear Spike

This worked for me, thanks a lot.

(I am not the admin, so I just followed your steps 2. and 3.)

Though, I have to say: Finding out that the link from SharePoint was using groove.exe even though I have the new OneDrive for Business Client was extremely difficult and time-consuming to figure out. What's more, your helpful advice wasn't really the first thing that popped up in searches either.

I feel like this shouldn't be such an issue. The program detects an older version and fails. Why can't it simply detect the newer version? And why on earth would I still even have groove.exe? I have installed Office from my Office 365 for Education subscription. It came with the new client. I can only assume groove was left over from the Win10 installation.  Which is not even a month old!

This issue has cost me about 5 hours. Syncing files from a SharePoint Folder should not be that difficult. OneDrive leaves a lot to be desired in terms of usability.

Best regards,

Burkhard

Answer 3

Hi Alexander,

Have you checked the information above? Could you share the updates with us at your convenience?

Regards,

Spike