Subscription rate increase

Question

I just got notified that my subscription to Office is being increased by 14%. No explanation provided as to why the cost is suddenly going up at something like 7 times the rate of inflation. This sort of arbitrary price fixing feels offensive to me and a bit like a bait-and-switch trick. As a result, I have cancelled auto-renew and will be going back to the inferior but usable MacBook office utilities that I already have rather than swallow my indignation and consent to being treated like a tame cash cow.

Answer 1

I too am upset with the significant increase that MS has declared for their MS Office subscription service. I suspected this would happen when I signed up in Dec 2016. But a whopping 10.1%????????? That is crazy. As usual explanations are short coming . I am in Canada. Jim - The Cdn $$ has strengthened to the US $ and if anything the subscription rate if based in US $ should decrease. And of course trying to contact MS to complain is next to impossible. The link they supplied in their notice of increase- "contact customer service" -leads to the MS Office Website and I am still trying to get a link to actually send to MS. I came across this forum and am expressing my frustration. I still want to send an e-mail to MS to complain and will need to spend another 30 minutes seeking a way to do that. But I know it will be a waste of my time dealing with a monopoly. They know they have us by the short and curlys and exercise their ability to squeeze every $ they can from us once we are in their black hole and know that the alternatives are few due to their monopoly.  Very upset. Jim- any suggestions on how we can relief from this insane increase????

Answer 2

I also received a rate increase notice...within my 1st yr of having a subscription...not happy especially when there is no real reason except as a cash grab :( I will have to explore other options because if they did it once...

Price change, effective October 11th 2017

Microsoft periodically assesses its pricing to ensure reasonable alignment with the needs of customers, partners, and the marketplace, and may make changes in response to that assessment and feedback.  <br><br> <br><br>Effective October 11th 2017, the annual price of Office 365 Home purchased directly from Microsoft in Canada will change from CAD $99.00 to CAD $109.00.  <br><br> <br><br>Your subscription will reflect the new price beginning with your next payment after October 11th.  <br><br> <br><br>If you have questions, please contact Microsoft<br> customer services.

Answer 3

Hi Kevin,

Usually when Microsoft or a big company raises prices there are announcements and news stories. Yours is the first report I've seen. By any chance did your subscription type change?

Answer 4

I wonder if these are exchange rate adjustments.

@Kevin - are you in the USA?