Wordcount doesn't work properly - same count with and w/o footnotes, header, etc.

Question

Hello,

I noticed recently that the wordcount in Office 2016 doesn't "work" anymore.

In a document that contains headers/footers, it makes no difference when I click on "include textboxes, footnotes and endnotes".

Word seems to only take the words of the body text into account.

Any idea of what could be the culprit?

Thanks in advance.

Answer 1

Uninstall and reinstall your Office Word 2016 may also help to resolve the issue.

Your reply is most important to us to ensure we assist you accordingly.

Answer 2

Hi,

I tried to repair Office, it did not change anything to my problem.

Uninstall/reinstall? I can't think of anything else.

Answer 3

We appreciate your response. If your Office Word 2016 application is not working properly, you may restart it; however, if restarting does not work, you can try repairing your application; then restart your computer. To do this, see this link.

We would appreciate it if you could get back to us and provide us your feedback.

Answer 4

Hi Michael,

Apart from the usual Windows 10 Updates (set on automatic) I experienced a sudden loss of all my Desktop folders/files a few days ago (I still don't understand how this can have happened).

But the wordcount issue appeared a month ago, so I don't think it's linked...

I have scanned my PC for viruses with Malwarebytes, nothing on this front.

I don't get any error message in Word 2016.

No other troublehooting step so far. Shall I try a 'repair' of Word 2016?

Thanks!

Answer 5

Hi,

For us to isolate the issue regarding word count in Office 2016, we would like to know the following:

• Were there any updates made on your computer/Office 2016 prior to this concern?
• When did the issue first begin?
• Are you getting any error messages? If yes, what is the exact error message?
• What troubleshooting steps have you taken so far to resolve this?

We look forward to your response.