This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Split from this thread.
How to fix this
For privacy concern, the Correlation ID has been removed.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Joking,
Do you need further asisstance? Please take your time.
Regards,
Rudy
Hello Joking,
For better assistance, we have split you to this new thread.
May I know which Office 365 subscription are you using? Please login to OWA > click your Office 365 account, and then choose My account > click Subscription. Please provide us a screenshot about the Licenses in the Subscription page for further assistance.
And, before the "Correlation ID" appeared, what settings had you done? Do you also need change the payment method?
Or, other detailed information about this issue would be helpful.
Looking forward to your update.
Regards,
Rudy