Multiple Office File Cache Errors - SharePoint Online

Question

What can we do to fix Office Upload Center Failures?

We have always received constant errors from the Office Upload Center over the years. The issue is getting worse over time and Microsoft has never been able to provide me a solution other than changing the cache settings or deleting the cached files. I have opened several cases on this in the past, and currently have a ticket open, but do not have faith in Microsoft in providing a permanent fix. I receive reports of errors on a regular basis from employees when someone is trying to edit a file on SharePoint Online and tries saving the document or opening. 

Errors

1. We can't connect to 'https://domain.sharepoint.com/site/document_library/folder/file.extension.' Please make sure you're using the correct web address.
2. Upload Failed - Status Sign In Required
3. Upload Pending
4. Upload Failed - We're sorry, someone updated the server version with edits that conflict with yours. "Keep My Version or Keep Server Version" (Either options fails)
5. Upload Failed: Server file updated. "We're sorry, someone updated the server copy and it's not possible to upload your changes now. Click Resolve to save a copy of the file."

Environment - Client Side

1. Operating System
   1. Windows 10 Pro
   2. Version        10.0.15063 Build 15063
2. Office 2016 (Click-to-Run)
   1. Version 1708 (Build 8431.2153)
3. SharePoint Online (2013)
   1. Syncing folders through OneDrive (Disabled @ Site Collection Level)
4. OneDrive for Business
   1. Groove.exe is disabled on all workstations through GPO.
   2. Users are running OneDrive Next Generation Sync Client

Environment - Server Side

1. ADFS 3.0
2. Azure AD Connect

Answer 1

Hi Brandon,

You're welcome to provide the information above when you have time.

Regards,

Sheen

Answer 2

Hi Brandon,

As you already have a ticket open with us, we suggest to keep working with the engineer to solve the issue. You're welcome to let us know that the issue keeps occuring and would like for a more permanent fix. 

I would like to collect the ticket information so that I can monitor the status from my end and post a resolution here once it is solved.

I will send you a private message to collect the ticket info. You can access your private message here.

Regards,

Sheen