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In Excel 2010, I have previously had Excel Add-In for Hyperion and also Excel Add-In for Cognos Finance work together. However, since I loaded Excel 2013, I am unable to load the Excel-Add In for Cognos Finance. Is there an issue now having 2 excel-add ins for the applications. The Hyperion add in remains but I cannot have a Cognos Finance version
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you for the information you've provided. There might be a compatibility issue between Cognos Finance add-in and Excel 2013. For verification and possible troubleshooting steps, we recommend contacting the developer of the add-in.
Let us know if you have any other concerns.
Hi Darren,
Multiple add-ins can be installed in Excel. For us to check if this issue is about compatibility, we suggest removing Cognos Finance add-in and then install it again in Excel 2013. To do that, you may refer to the article below:
If the same issue will persist, it's best that you contact the developer of the add-in to verify its compatibility and for possible troubleshooting steps.
Keep us updated if you need further assistance.
Thanks for the update. I removed the add-in and reloaded this morning. At the final installation section , excel message appeared as follows: "Excel is running into problems with 'cfxl.com' add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?"
If I do not disable, then excel opens but stops working and then reopens but asks to disable again. If I disable , I can get into excel but the add-in is disabled. If I try to manage the COM Add-In I can get it to active but it never appears on the Add-Ins menu.
This has been the process behind the issue since I originally tried to load it
Hi Darren,
Multiple add-ins can be installed in Excel. For us to check if this issue is about compatibility, we suggest removing Cognos Finance add-in and then install it again in Excel 2013. To do that, you may refer to the article below:
If the same issue will persist, it's best that you contact the developer of the add-in to verify its compatibility and for possible troubleshooting steps.
Keep us updated if you need further assistance.