turn off-2 factor authentication

Question

Hello,

How do I turn off 2 factor authentication in Office 365? I am the only person on the account, but I get messages that only the "administrator" can do this? Thanks!

Answer 1

Hi Cyrus,

Normally admin follows the steps below to disable ulti-factor authentication:

1. Go to the Office 365 admin center.
2. Go to Users > Active users.
3. Choose More > Setup Azure multi-factor auth.

4. Check your account.
5. Click Disable on the right.

For more information, please refer to Set up multi-factor authentication for Office 365 users.

If you get the account from your company, you need to ask your IT admin to change the setting for you.

If you have any further concern, please provide some more information:

1. About “I am the only person on the account”, do you mean that you are the only person in your organization or you use this account by yourself?
2. About “I get messages that only the "administrator" can do this”, could you please tell us where did you get the error message? Please also provide a screenshot of the error message.

Regards,

Joshua

Answer 2

Hi Cyrus,

Since you said “there is no pull down menu for "More"”, we think this may be an issue. Could you please go to Active users and share a screenshot of this page with us.

About “I now realize that was the wrong path”, could you please tell us how you change the settings and where did you get the error message? Since MFA is default set to disable, if you don’t know how to enable it, how will you need to disable it?

Regards,

Joshua

Hello Joshua,

I hope the screenshots are helpful? Thank you!

Answer 3

Hi Cyrus,

As the interface on your side is different from our side, we’d like to ask if you purchased the subscription from Microsoft. If you have purchased it from 3^rd^ part vendor, we suggest you seek for 3^rd^ part vendor for help. Thank you for understanding.

Regards,

Joshua

Answer 4

Hi Cyrus,

Normally admin follows the steps below to disable ulti-factor authentication:

1. Go to the Office 365 admin center.
2. Go to Users > Active users.
3. Choose More > Setup Azure multi-factor auth.

4. Check your account.
5. Click Disable on the right.

For more information, please refer to Set up multi-factor authentication for Office 365 users.

If you get the account from your company, you need to ask your IT admin to change the setting for you.

If you have any further concern, please provide some more information:

1. About “I am the only person on the account”, do you mean that you are the only person in your organization or you use this account by yourself?
2. About “I get messages that only the "administrator" can do this”, could you please tell us where did you get the error message? Please also provide a screenshot of the error message.

Regards,

Joshua

Hello Joshua,

First, thank you for your response!

I am the "global administrator" to a single person Office 365 account. When I go to the "Users-Active Users" step #3, there is no pull down menu for "More". The options are "Views", "Search Users" and "Export."

The error message that I was referring to, was to change the actual settings on the two factor authentication-to receive as a text, phone call, e-mail etc. Based on your suggestions I now realize that was the wrong path...

Any further suggestions are appreciated.

Cyrus

Answer 5

Hi Cyrus,

Since you said “there is no pull down menu for "More"”, we think this may be an issue. Could you please go to Active users and share a screenshot of this page with us.

About “I now realize that was the wrong path”, could you please tell us how you change the settings and where did you get the error message? Since MFA is default set to disable, if you don’t know how to enable it, how will you need to disable it?

Regards,

Joshua