Office Applications Crashing

Question

Hello,

Have an issue with excel crashing regularly and appears to be affecting other office apps now.

Word has crashed, outlook has also crashed.

Log Information

Faulting application name: EXCEL.EXE, version: 16.0.8625.2139, time stamp: 0x5a162a41 Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x2cd1ce3d Exception code: 0xc0000005 Fault offset: 0x00107430 Faulting process id: 0x35cc Faulting application start time: 0x01d3722422c316fc Faulting application path: C:\P**EXE Faulting module path: C:\W**E.dll Report Id: 92d****2-5e4d***77-03****3e037c Faulting package full name: Faulting package-relative application ID:

Win 10 64bit

issue was present with office 2013 32bit, now updated to 0365 32bit issue still present.

Completed unistall of office before reinstalling.

Tried repair, tried running as admin.

Answer 1

Hi Nathan,

Please make sure you have tried the following steps one by one and share the result with us:

1. Run Office apps in safe mode to determine if it’s caused by add-ins or extension.
2. Create a new account in Windows and sign in the account to run Office apps.
3. Perform a clean boot to eliminate software conflicts.

Regards,

Joshua

Answer 2

Applications still crashing, affecting word aswell.

OS is win10 64bit updated to latest build.

Answer 3

Hi Nathan,

Do Office apps still crash?

Regards,

Joshua

Answer 4

Hi Nathan,

I suggest you firstly try the following steps:

1. Refer to Martin’s reply in this thread to see if it works.
2. Run Office apps in safe mode.

To help us clarify your scenario, please provide some more information:

1. Does the issue occur to other apps except Office apps?
2. The OS version.

Regards,

Joshua

Answer 5

All started happening from 22 Nov 17.