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microsoft word 2016 normal.dotm issue

Anonymous
2018-03-14T03:37:31+00:00

Hi,

I've the same issue that word cannot open the existing file. (c:\users...\appdata...\normal.dotm). Previously whenever I open word file, I have the error message prompt that word could not create the work file. Check the temp environment variable. After I reregister word by winword.exe /r, this normal.dotm issue comes out. I already tried to renamed it, but the issue still exist. My OS version is windows 10 and Ms office version is 2016. Please suggest me. Thanks

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  1. Anonymous
    2018-03-14T03:53:09+00:00

    thank you, will try first

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  2. Vijay A. Verma 104.9K Reputation points Volunteer Moderator
    2018-03-14T03:41:24+00:00

    Try following one by one and see after every step whether it resolves the issue-

    1. Try repairing your office installation (Quick repair is good enough). Try repairing your Office installation. First try Quick Repair (takes 5 - 10 mins) , if that doesn't help then try Online Repair (Takes more than 30 mins but less than 1 hour in general)

    https://support.office.com/en-us/article/Repair...

    1. Sometimes, add-ins can cause problems. To determine, if add-in is a problem start your application in safe mode and see if problem has gone away.

    To start in Safe Mode -

    Hold CTRL key and click on application icon and don't release the CTRL key till it asks you for Safe mode confirmation.

    If yes, then start application normally and disable add-ins one by one and start application again every time you disable an add-in to determine the culprit add-in.

    To disable add-in > File > Options > Add-ins > Down below you have Manage: Com Add-in : Press Go > Untick the Add-ins to disable and tick to enable them

    1. Login to Windows with a new user profile and see if problem is resolved.
    2. Many third party applications also cause the problem like Tuneup Utilities, Abby Finereader, Kaspersky & other Anti Viruses etc. If you want to know if some program is conflicting -

    Boot your computer in Clean boot mode and then start the application. If it works successfully, then some program is conflicting with this.

    Refer to the section - How to determine what is causing the problem after you do a clean boot.

    Don't forget to do - Reset the computer to start normally after clean boot troubleshooting.

    https://support.microsoft.com/en-us/help/929135...

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