Word cannot save normal.dotm

Question

Hi,

Every time I try to shut down word it comes up with a message saying 

'You cannot save while the file is in use by another process. Try saving the file with a new name.

 (Normal.dotm)'

also I'm having issues with excel. How do I uninstall and reinstall office?

Answer 1

Your normal.dotm seems to be corrupted

1. Type followng in Windows Start Search box

%appdata%\Microsoft\Templates

2. In Templates folder, locate normal.dotm
3. Rename this to something else say normal_old.dotm
4. Restart Word

Answer 2

Do you, by chance, have OneDrive set as your user templates folder?

With Word closed, go to your user templates folder and look for a file ~ormal.dotm. If you see such a file, delete it.

Answer 3

How to find your user templates folder:

http://addbalance.com/word/normaltemplate.htm#Find

Answer 4

Hello,

I suggest to repair Office.

take a look to the following link: https://support.office.com/en-us/article/repair...

i hope it helps, if not proceed to uninstall and re-install

the Hello,

Regards, following this article with the easy tool fix : https://support.office.com/en-us/article/uninst...

After that reboot you PC and try to install it again.

To download or install Office, just sign in to you MS account or Office 365 account then from the home page select Install Office > Install.

For more details you might take a look to this link: https://support.office.com/en-us/article/downlo...

I hope it Helps