Excel not loading on ipad

Question

Have removed from ipad and re installed, this didnt work. Have been to settings/excel and reset. Deleted sign in credentials. This doesnt work. Excel will load when I tap the icon but when I try to load a file the whole thing disappears from the ipad. Can anyone help please?

Answer 1

Hi Ian, thanks very much for your info. I had downloaded that version of excel 3 days ago but it had never worked. However, I have just opened it again today and low and behold.. it works! So I have no idea what the glitch was but thanks to you, it prompted me to try again. Much appreciated

Annie

Answer 2

Hi Annie,

The issue you're experiencing on launching Excel on your iPad might be due to a corrupted install file. We'll need more information to properly address your concern. Please answer the following questions:

• When did the issue start?
• Is the issue isolated to Excel? What about the other Office apps installed on your iPad?
• Did you restart your iPad after removing Excel and your sign in credentials?

Answer 3

Hi Annie,

I started experiencing the same issue with Excel crashing while loading files on my iPad last week. I noticed this morning that there was a new update pending for Excel for the iPad that was posted October 13 (to version 2.6.1). After installing the update I have noticed that the problem was resolved.

I hope this helps.

Ian.

Answer 4

Thank you for the prompt response.

We need to clarify the information you provided regarding the removal of the Excel for iOS app. Did you sign out your Microsoft account from the other Microsoft apps that are installed on your iPad before restarting the device? If you didn't, please try to remove your Microsoft account first before restarting the device, and then install back Excel for iOS.

If the issue still continues even after going through those steps, we encourage you to submit a feedback about the issue on Excel for iPad & iPhone (iOS) - UserVoice. Please make sure to sign in using a valid email account so you can monitor the status of your feedback. Excel for iPad & iPhone (iOS) - UserVoice is managed by the Excel Team that reviews customer's feedback and suggestions.

Should you need further help with other concerns in the future, you're always welcome to post back.

Answer 5

Hi Devlin, the issue began this week on Monday. I went to the excel app which loaded. I went to one drive and clicked the worksheet. The message said "retreiving file from one drive" and then everything just disappears. I have tried it with other documents in Excel and get the same response.

The other apps Word etc work fine.

I did restart ipad after removing and signing in. I wondered if it may be something to do with one drive but as I can get everything I need from one drive other than Excel, I am puzzled. I will still keep trying different combinations to see if I can get a result! Many thanks for your response, it is much appreciated.

Annie