Error code 0x8004deb2 while logging into onedrive business account

Question

Hi,

While logging into my onedrive business account I am getting the error: "There was a problem signing you in. Login was either interrupted or unsuccessful. Please try logging in again (Error code 0x8004deb2)"

Please note that I am able to successfully login to my personal onedrive account.

Please suggest.

Thanks

Abhishek

Answer 1

I had the same issue with my organization account from last Friday (16th Feb 2018). Today i got it resolved when my IT team did the following.

Opened registry editor and updated the value of EnableADAL value from 1 to 2, under the below path.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\OneDrive

Restart OneDrive app.

You can give it a try.

thanks,

Answer 2

There seems to be an issue with OS that is causing OS ADAL library to override office ADAL

The current resolution to the Windows bug is to disable the ADAL on WAM integration until the fix is available. Or install a older version of OneDrive client which is resolving the issue.

For OneDrive.exe this means:

Setting:

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\OneDrive]

"EnableADAL"=dword: 2

NOTE: EnableADAL has 3 options:

• EnableADAL=0  - This tells OneDrive to use its built-in OAuth logic, which isn't supported with Conditional Access.

• EnableADAL=1  - This tells OneDrive to use the ADAL library (ADAL.dll) with the default settings (which means using AAD Broker Plugin ADAL on WAM integration on Windows 10).

• EnableADAL=2  (or higher)  - This tells OneDrive to use the ADAL library (ADAL.dll) but bypass the AAD Plugin WAM integration (ADAL on WAM) on Windows 10).

For Office Applications this means:

Setting:

[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity]

"DisableADALatopWAMOverride"=dword:1

Windows 10 update to address the ADAL failures has been released for Windows 10 Version 1709 and is available at the following link. 

January 31, 2018—KB4058258 (OS Build 16299.214)

https://support.microsoft.com/en-us/help/4058258 

Similar updates for Windows 10 builds 1703 and 1607 are currently planned to release the 3rd week in March.

Please confirm what build of the windows that we are having issues ?

Answer 3

Hi Abhishek,

Are you trying to sign into OneDrive for Business in the browser or in the OneDrive app?

If it is in the browser, you may try to sign in with other browsers to see if it works. If it is in the OneDrive app, you can quit the app first and go to Control Panel > Windows Credentials to clear the related records, then try to sign in again.

Thanks,

Ran

Answer 4

Hi Abhishek,

Did you check above reply? Do you need further help?

Regards,

Neha