Planner Tasks Disappeared

Question

Hello,

We have been using Office Planner for some time and have run into an issue. Our tasks have disappeared from the plan but are still able to be viewed in My Tasks for assigned tasks.

Please advise how we can get our tasks back and where these tasks have gone to,

Thanks,

AJ

Answer 1

Hi Bill,

Thanks for your update in private message.

From the screenshot you provided, I can see the tasks that are not showing up on Planner Schedule window belongs to a created Planner tab within Microsoft Teams. I'd like to explain this is an expected behavior.

The Planner tab in Microsoft teams and Planner (tasks.office.com) aren't the same thing. When adding a Planner tab in Microsoft Teams, it means we can create new tasks in Planner (Tasks.office.com) through Microsoft Teams. Task owners can see the tasks assigned to them under My tasks section in Planner (tasks.office.com), but the tasks created under Planner tab in Microsoft Teams will not appear in associated plan in Planner (tasks.office.com), that is why you can't see those tasks on Schedule window in Planner.

We are committed to improve our products and services. The feature was submitted on our UserVoice and related team is considering it, you can vote for it and post your comments there to help prioritize it. UserVoice is the best way to submit users' feedback and affect our products.

Thanks for your understanding.

Regards,

Joanne

Answer 2

Hi AJ,

Please try performing the followings to determine if browser cache causes the problem:

1.  Sign out of your account, then clear browser caches and cookies. Quit browser and then reopen it to see if you can find the tasks.

2.  Try navigating to the plan in different browsers.

3.  Try starting browser in private mode.

If it exhibits same behavior after you tried the above, please help check the information below for investigation:

1.  Please check if other members can see the plan via Planner.

2.  Check if this only occurs to specific plan or all plans. You can create a new plan to check this.

3.  How was the plan created? By creating an Office 365 group first or creating a plan within Planner app?

4  .Please try navigating to the Office 365 group first, then click the three dots>Planner to see if you can navigate to the associated plan in Planner.

 

Regards,

Joanne

Answer 3

Hi! I work with AJ, we're both trying to figure out this same issue.

What I'm trying to do is see existing tasks in the Planner Schedule window. They were working, and one day they weren't.

I've run through your list, using both IE and Edge:

1.  Sign out of your account, then clear browser caches and cookies. Quit browser and then reopen it to see if you can find the tasks.

 - Nope

2.  Try navigating to the plan in different browsers.

 - Nope

3.  Try starting browser in private mode.

 - Nope 

If it exhibits same behavior after you tried the above, please help check the information below for investigation:

1.  Please check if other members can see the plan via Planner.

 - They can

2.  Check if this only occurs to specific plan or all plans. You can create a new plan to check this.

 - Only existing plans created prior to this problem occurring. I created a plan today and so far it's working fine.

3.  How was the plan created? By creating an Office 365 group first or creating a plan within Planner app?

 - The old ones I'm not sure about, I suspect Planner app outside of the O365 group. I'll ask the creator.

4  .Please try navigating to the Office 365 group first, then click the three dots>Planner to see if you can navigate to the associated plan in Planner.

 - I can, but it's still not showing up in the Schedule tab correctly. The new plan is, but the old plans are still no-go there.

Thanks!

Bill

Answer 4

Hi AJ,

Could you share any update with us?

Regards,

Joanne

Answer 5

Upon further investigation, it appears our original Group Plan got disassociated with the Group. We are unable to access the plan via Planner as the Plan is not displayed. The Tasks are still available via My Tasks. In the activity pane at the bottom of the task there is a hyperlink to the original task, which navigates us to the original Group Plan.

Is there a way to re-associate our Original Group Plan to our Group in Planner?