OneNote.exe Application Error message

Question

Our office OneNotes has not been working correctly for months. We have our OneNote file in DropBox. We have been seeing thousands of "One Notes Deleted Pages - Desktop____(various pc's)". Our computer are very bogged down by DropBox synching these thousands of files. We have 4-5 office computers  that share a common DropBox account. NOW, OneNotes is hardly working at all and we get a "onenote.exe application error 0xe0000002, location 0x0000000074F1B802.

Please advise if this is a virus, or what other problem this might be. Our work productivity is greatly affected by this problem. Thank you.

Answer 1

Hi Jodi,

Is there any updates?

Regards,

Linda

Answer 2

We are working to move OneNote out of Dropbox and into OneDrive. We are not done making the changes. Will let you know how it goes. Thank you for your input.

Answer 3

Hi Jodi,

Have you checked above information?

Regards,

Linda

Answer 4

Although I am not sure if this is related to your recent problem (but it might well be)....

Wo has told you to store OneNote-"files" in Dropbox? This is total nonsense. It might appear to be working but there are several serious disadvantages to this.

OneDrive (the cloud service which is supposed to be used by OneNote and NOT by copying ONE files in the local sync folder like you do with Dropbox) is using the Cobalt (MS-FSHTTP) protocol for syncing, similar to SharePoint. This prevents from every little change in a note uploading and downloading COMPLETE section files as Dropbox has to do. This not only creates a huge amount of data and bandwith usage but also -- more important -- prevents concurrent changes to a section. You should already have experienced serious sync problems and especially autmomatically created copies of sections.

As deleted pages are landing in a special section (the recycle bin is nothing else) this might well be the cause of your problems. Different users are deleting content, every one of them is accessing the same section (recycle bin), creating concurrent and conflicting versions of it when syncing back to Dropbox. This all is prevented by the Cobalt protocol of OneDrive.

(Of course you would not be able to access notebooks stored on Dropbox or any other cloud service than OneDrive / OneDrive for Business with any OneNote version other than the windows desktop program. So no iPad, Android, Mac... But you pobably don't need this anyway, otherwise you would long have noticed)

Answer 5

Hi Jodi,

Are you using Malwarebytes? If so, please refer to the following link to download the latest version of Malwarebytes v. 3.1.2.

Office crashes or hangs after updating to Windows 10 Creators Update and with Malwarebytes 3.0 installed

If the issue persists, I would like to confirm the following information:

1. A screenshot of the error message.
2. Perform a clean boot to determine whether background programs are interfering with Office.
3. A screenshot of the Office version you are using.
4. Which subscription are you using?

Regards,

Linda