Word application issues: Zero byte document after saving changes

Question

I made changes to a Word document, and saved it. It now shows as zero bytes. When I try to save other changes in other documents, the changes are not saved.

I need to recover the revised document.

Mac OS 10.12.6

cell: 510.912.4226

Robert Saltzberg

Answer 1

Hi Robert,

You may go to Finder>choose Go to Folder> locate to ~/Library/Containers/com.microsoft.Word/Data/Library/Preferences/AutoRecovery/

Check if you can find the document.

Meanwhile, you may refer to the suggestions in these similar threads:

Autosave/backups in Office for Mac 2016 Preview

How do I retrieve an unsaved word file on a mac - using mac office 2011?

Word files saving as blank

Besides, please provide your detailed Office version. You can check it via Word>About Word.

Regards,

Tina

Answer 2

Hi,

You didn't say what update of Word you have. You can find this information by going to the Word menu and choosing About Word. The update level you should have depends on which version of Word you have:

2011 currently is 14.7.7

2106 currently is 15.37 or later

Here's how to install updates. Install Updates as your first troubleshooting step:

Make sure your Mac has a working internet connection before checking for updates. Install Mac OS X updates followed by Office updates.

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Install Mac OS X updates first:

To get Mac OS updates, go to the App store on your dock, and then click the Updates button to reveal available updates.

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Then Install Office Updates

To get the update:

1. Open any Office application:
2. Make sure your Mac has a working internet connection
3. Go to the Help menu and choose Check for Updates
4. Let AutoUpdate check for and install updates
5. Restart your Mac

Answer 3

Hi Robert,

Did you refer to the suggestions?

Regards,

Tina