Shared Workbook Doesn't Save

Question

Hello,

I'm managing a shared excel workbook.  Multiple users from across the company.  Saved on a company server.  One user reported that her information did not save.  She pressed, "save."  It saved.  She closed the workbook.  Re-opened the workbook.  The information did not save.

What caused this?  How do I fix it?  Please advise.

Answer 1

Hi Steven,

Did the issue still exist? Do you have any updates?

Thanks,

Qing

Answer 2

Hi Steven,

First, I suggest the affected user create a new file on computer to check if he can save it.

It can help us check if the issue is related to Excel. 

I couldn't confirm which caused the issue based on the information which you provide.

To narrow down the issue, could you please provide the information which I have collected on my last post.

Thanks,

Qing

Answer 3

Those suggestions did not help.  

What could cause this issue?

Answer 4

Hi Steven,

To narrow down the issue, could you please provide the following information?

1. How did you shared the file? Please provide the detailed steps.
2. Check if the affected user can change the local file.
3. The Office version. (Click File>select Account)
4. Check if all users have the issue.
5. Check if the issue occurs when you share another file with the affected user.

Thanks,

Qing