Two Excel Add-Ins Causing .NET Runtime Error

Question

Hello,

We have 2 excel add-ins that seem to be budding heads. Maybe they are using the same dll files at the same time? When I look in the windows event logs I see a .NET runtime error at the time of crash. We are using Windows 8.1 and Office 2013. Any ideas on what could be causing the issue? I know this is a longshot but trying to see if there is something configurable on the outside rather than trying to get the vendors to change their product. 

Appreciate all suggestions!

Thanks,

Drew

Answer 1

Hi Drew,

We've noticed the post has been inactive for  more than 48 hours now. May we ask if you still need assistance regarding your concern? 

Let us know if there’s anything else we can help you with.

Answer 2

About your query Drew regarding Excel specially when it comes to log files, we suggest you to contact the Excel User Voice. They are the advance department who assist the community that have issue when it comes to Excel.

We[ll be looking forward to your response.

Answer 3

Hey Phillip,

I appreciate the response. Is there anyway to determine if this is the case? Maybe in windows event logs? Everything works as expected when one of the add-ins is disabled. Just don't know what is going on when they are both enabled.

Thanks,

Drew

Answer 4

Hi Drew,

About your issue regarding Microsoft Excel, basically if you are using 1 dll. files in 2 Excel. The system will going to crash. We are only allowed to use 1 dll. files at the same time.

Feel free to post back if you have other concerns.