Runtime Error on 365 Portal

Question

Hello,

On the afternoon of the 24th I was unable to access the Office365 Portal through Google Chrome, receiving a Runtime Error on the website however as I was able to use it through Incognito mode I ignored it.

Yesterday everything worked fine, however, Today I am unable to access the portal again unless I use Incognito mode receiving the same Runtime Error as previous. This is quite frustrating as I a lot of my daily work revolves around Office365.

I noted in this thread there was an issue on the 24th that was resolved that afternoon, however, I am still having troubles two days later and cannot see anything in the Message Centre regarding it being an issue again.

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_other-mso_win10-mso_o365b/office-365-runtime-error/18df369e-95dc-4537-9b36-f4ec6a799c21?auth=1

Answer 1

Hi Martin,

Please follow the steps below to clear your browser's cache and check the outcome:

Chrome - https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

If the issue persists, I have sent you a Private Message. Could you please click Private Message to provide the information mentioned there?

Thanks,

Tina

Answer 2

Hi Tina,

Thanks for your help, I should have tried basic troubleshooting before I posted here :).

That resolved the issue.

Kind regards, Martin