error-code 30015-25 (5)

Question

time on time I get error-code 30015-25 (5) when I want install Office2016 from my Office365-account. A restart doesn't solve the problem. What can I do?

Answer 1

By another issue I was forced to provide the laptop with windows10 again. After that I could install office without problems.

Thank you for your comments and suggestions.

Answer 2

Hi Christiaan,

You may try the steps in the article below to restart your PC and try to repair Office.

Error code 30015-6 when installing Office

If the issue persists, try to use easy fix tool to uninstall Office completely and reinstall Office with the steps in this article.

Regards,

Tina

Answer 3

Hi Christiaan,

Can you install Office now? Feel free to let us know if you need further help.

Regards,

Tina

Answer 4

Hi Christiaan,

Thanks for your updates.

Since you have uninstalled Office, you can reinstall Office and check if the issue disappears. If not, you can refer to the suggestions I mentioned in my first reply and check if it helps.

If they don't help, I suggest you change another network environment, temporarily turn off proxy, firewall and antivirus programs on your computer and try installing Office from Office 365 portal again.

Here is an article for your reference:  Troubleshoot installing Office 365, Office 2016, and Office 2013

Regards,

Tina

Answer 5

Thanks for your answer. I had already uninstalled Office, so I can not repair it.