Excel / Account error

Question

I'm trying to clear the Account Error in Excel. I have tried three different prevalent passwords, they will not clear the error. The next step is to change the password. The question being if I change that password, what other software/login is it going effect and what other password am I going to have to change?

Answer 1

From the graphic I gave you I see no link that says Account name. Please advise where I can find this.

Answer 2

We appreciate the information that you have provided. For us to assist you, kindly follow the steps listed below:

1. Click on the Account name.
2. From the drop-down menu, select Account Settings.
3. On the Account Settings, select Fix me.

Let us know how it goes and if you need further assistance, feel free to post back.

Answer 3

Microsoft 365 version 1708 (build 8427.2107 click-to-run)

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Answer 4

Hello,

For us to provide an accurate resolution for the issue that you are experiencing, kindly elaborate the issue by answering the questions listed below:

• What's the specific error message that you're receiving on your Excel application? Kindly include a screenshot of the error that you're receiving.
• Which version of Excel are you using?

Here's an article that you can visit to determine the version of your Office: About Office: What version of Office am I using?

We're looking forward to your response.