Microsoft Error Reporting log version: 2.0

Question

All of my microsoft office apps keep cashing and giving me error reporting notifications. I have uninstalled and reinstalled multiple times, and the it still crashes. 

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)

Date/Time: 2018-01-23 00:57:50 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 16.9.0.18011602

Crashed Module Name: Foundation

Crashed Module Version: 6.9.0

Crashed Module Offset: 0x000000000017937a

Blame Module Name: ADAL

Blame Module Version: 2.5.1

UnsymbolicatedChecksum: 26DAA3E2840C5D23F4974D880C133D09

Blame Module Offset: 0x00000000000144ec

StackHash: 1494b8aaee31207a-dm_1_bk

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: SHIP

Crashed thread Stack Pointer: 0x_000070000f7ed4c0

Audience: Production

AudienceGroup: Production

AudienceChannel: CC

Crashed thread: 25

Answer 1

Could you update your OS to latest also? Usually latest OS and latest Office work good. Also try to update your Office so that if any patch is released by Microsoft that would flow in.

It is also possible that 16.9 version of Office has this bug as many issues are being reported in this new version.

Another option is roll back to previous stable version which you had. To rollback -

1. Uninstall the latest version of Office - https://support.office.com/en-us/article/Uninst...
2. Install the previous stable version - https://support.office.com/en-us/article/Update...

Optional - I would suggest that you should post simultaneously to Technet forum also as this will be looked into by MS Product team also. So, your question will be on two forums - This and Technet.

https://social.technet.microsoft.com/Forums/off...

Answer 2

My OS is up to date and I couldn't figure out how to update microsoft so I followed your instructions on uninstalling and reinstalling the previous version of microsoft and they work perfectly now! Thank you!