OneNote Sync Error 0xE000002E

Question

This error is persisting after a full sync. It was originally referencing an issue with one specific section (Tab) under one notebook. I copied the section/tab in question to another notebook that sync's without issue. I then deleted it from the troublesome notebook but I'm still getting:

"We're sorry, something went wrong during sync. We'll try again later. (Error code: 0xE000002E)"

Answer 1

Hi Joey,

If you’re seeing the 0xE000002E error code, OneNote needs to refresh but can't do so automatically. This is typically a temporary issue and should resolve itself the next time a full sync occurs. If you don’t want to wait for the next automatic sync, you can force a full sync by pressing Shift+F9 while OneNote is running.

Reference: Resolve the 0xE000002E (Out of Sync with Store) error in OneNote

If the problem persists, try the following suggestion:

1. In OneNote, click File > Info > View Sync Status.
2. In the Shared Notebook Synchronization dialog box, click the notebook icon with a yellow triangle warning over it to see the name of any section that’s causing sync problems.
3. Click the Sync Now button next to the notebook containing the section.

Individual notebook sections can occasionally stop syncing properly. If you have a single section that isn’t syncing with the rest of an otherwise up-to-date notebook, you can copy the problematic section in to a new notebook and see if the issue persists.

If these steps don't work, section sync errors or problems can also be caused by a corrupted section located in the Notebook Recycle Bin. If you no longer want that section, you can delete it from the Recycle Bin to stop the error.

1. In the OneNote notebook, open the affected notebook and click the History tab, and then click the Notebook Recycle Bin.
2. If there’s any section or page which you do not need, delete the section or page.

Additionally, try the suggestion from the following article: Fix issues when you can't sync OneNote

If the issue persists, please provide the following information:

1. Provide the screenshot of Office 2016 Product Information. To get this screenshot, open OneNote 2016 on your system, click File>Account, capture the screenshot of all the information mentioned under Product Information.
2. Check if you are getting this error with a specific notebook.
3. Where do you store your notebooks?

Thanks,

Neha

Answer 2

Thank you very much Neha,

Clearing out the Notebook recycling bin corrected my sync issue.

Specifically,

If these steps don't work, section sync errors or problems can also be caused by a corrupted section located in the Notebook Recycle Bin. If you no longer want that section, you can delete it from the Recycle Bin to stop the error.

1. In the OneNote notebook, open the affected notebook and click the History tab, and then click theNotebook Recycle Bin.
2. If there’s any section or page which you do not need, delete the section or page.

Thank you again.