error message oxc000020

Question

no previous problem with computer. Tried to open a document and error message oxc000020 came up. Don't know to sort it out as my computer doesn't have a built in CD player

Answer 1

We appreciate your response. However, it would be much helpful if you could provide us the screenshot of the error message you’re getting and the build of Office 2016 you’re using.

We noticed that the version of Windows that you’re currently using is outdated. We recommend updating Windows 10 by following the instructions on this link. Make sure that Office is also up-to-date. In case you missed it, here’s a link to the instructions on how to update Office.

If both Windows and Office are up-to-date and you’re still experiencing issues, open the affected Office application in safe mode by following the steps in this article. This is to determine if the issue is caused by one of the installed add-ins.

If the issue is not happening during safe mode, you have to uninstall the add-in that’s causing the issue. If the issue persists, repair Office.

If repair didn’t help, uninstall Office manually or using the easy fix tool. Follow the steps under Option 2 or Option 3 in this article. After uninstalling Office, reinstall Office by following the steps on this link.

Let us know if you need additional assistance.

Answer 2

Hi Jill,

We need additional details to address your concern with opening a file in Word 2016. Kindly answer the following:

• Which Windows 10 build are you using? Click here for instructions on how to find your Windows 10 build.
• Which version of Office 2016 are you using? Check this link for the steps on how to find your Office 2016 version.
• Can you provide us a screenshot of the error message?
• Is it happening to a specific file?
• Is the affected file a shared file?
• How are you opening the file, from the Word desktop app, from OneDrive, from File Explorer, from SharePoint, or from a shared network folder?
• Did you make any changes before this issue happened?

In the meantime, check Office for any updates.

We will be waiting for your response.

OS Build 16299.192

version 1709

64 bit processor

Windows 10 home

Can't open any office function

no changes had been made prior to the malfunction

Many thanks for your help

Jill

Answer 3

Hi Jill,

We need additional details to address your concern with opening a file in Word 2016. Kindly answer the following:

• Which Windows 10 build are you using? Click here for instructions on how to find your Windows 10 build.
• Which version of Office 2016 are you using? Check this link for the steps on how to find your Office 2016 version.
• Can you provide us a screenshot of the error message?
• Is it happening to a specific file?
• Is the affected file a shared file?
• How are you opening the file, from the Word desktop app, from OneDrive, from File Explorer, from SharePoint, or from a shared network folder?
• Did you make any changes before this issue happened?

In the meantime, check Office for any updates.

We will be waiting for your response.