Word 2016 with 100% cpu usage

Question

Dear all

Recently I got Office 2016 via the Microsoft Office 365 Student Advantage Benefit and Teacher Benefit program. I use the software under Windows 7. My problem is that Word without doing anything uses 100% cpu. I found that people who use Mac have such problems, too. But their solution by turning off grammar checking does not work for me.

Best regards

Martin

Answer 1

I have been experiencing this same issue for more than 6 months. I am running Win10 64 bit and Office 365 (2016) 64 bit version 1701 (build 7766.2099) . At certain times, with just a single Word document open, the Microsoft Word process consumes 35% - 50% of the CPU all by itself. I'm not typing, altering the document, doing anything.  This is on a current generation ThinkPad with multi core i7 processor, 8Gb RAM and a SDD

I've tried all the de-installing, re-installing, changing settings, changing various drivers etc etc recommendations via all the various newsgroups and still it persists. Trying to type within Word, select items, use the ribbon etc results in at least a 1-2 second delay between every single action. I can type up to 3 words ahead and watch as the text slowly appears, letter by letter, on the screen.

It seems to be related to certain larger documents (3-5Mb each), as it only happens when I have them open. If I start with a new document and start filling it with content from scratch, Word behaves normally. It's as if there is something in those larger document that Word feels compelled to index, search, fix or identify in the background. I've turned off all the Word auto-checking tools etc to try isolate the issue, but still no joy.

It really is like going back in time a few decades to using Word Perfect on DOS... Word really becomes that slow.

Answer 2

I am experiencing the same problem.

CPU of 100% when using Word 2016.... (Office 365).

I hope Microsoft will fix the problem soon!

Answer 3

I have had this problem on Windows 10 for at least a month. 

1. I have run the configuration analyser tool with not issues shown
2. I have updated to the latest issue Version 1707 (Build 8326.2073)
3. I have tried turning off the grammar checking
4. I have run the repair tool

Nothing works

This is very unhelpful since this is the tool that I depend upon to do my work.

Answer 4

Hello,

As I originally wrote I have

1. I have run the configuration analyser tool with not issues shown
2. I have updated to the latest issue Version 1707 (Build 8326.2073)
3. I have tried turning off the grammar checking
4. I have run the repair tool

Nothing works

Answer 5

Hello Mike,

There are several reasons why you are experiencing this problem and that's what we are going to figure out. This type of issue normally happens when there's a software change made on the computer prior to this concern. To isolate this concern, we suggest that you perform an online repair via Control Panel. Here's how:

1. Right-click on the Start menu.
2. Go to Control Panel.
3. Under Programs, click on Uninstall a program.
4. Right-click on Microsoft Office.
5. Select Change.
6. Choose Online Repair.

Once done, kindly check if you will still experience the same issue. Please post back with the result for further assistance.