https://tasks.office.com We're not ready for you yet.

Question

Hi Support,

Is there something I'm missing or need to do to get O365 Planner to work?

Secure Productive Enterprise E3

We're not ready for you yet.

We're still setting things up. Please try again later.

#################################

Date and Time: 12/6/2017 3:18:07 AM

Planner Version: 16.0.8901.5000

Kind regards,

Information has been removed according to Privacy Policy.

Answer 1

Hi Dennis,

Sorry for delay reply.

To narrow the cause of this issue, please confirm your license to make sure whether your tenant have license for Microsoft Planner. Please check your licenses by the steps below.

(Office 365 portal>Click your name on the right-top>Account>Subscriptions)

If you have a license for Microsoft Planner, please share with us some info about your tenant. To protect your privacy, please send us your related info viaPrivate Message.

If you don’t have license for Microsoft Planner, that means Microsoft Planner may not release for your tenant. We suggest you wait for release finished.

Thanks,

Neo

[Updated by Neo Wu MSFT, Dec 15th, 9:50PM (UTC)]

Answer 2

Hi Neo,

I don't think that link works access planner

When you say confirm your license are you saying that SPEE3 does not contain planner....

Please confirm.

Kind regards

Answer 3

Hi Dennis,

Based on your reply, you seems not have/active license for planner. We suggest you confirm your license and tryaccess planner again.

For your reference: Microsoft Planner for admins.

Thanks,

NeoWu

[Updated by Neo Wu MSFT, Dec 15th, 9:50PM (UTC)]

Answer 4

Hi Neo,

1. 

2. 3 other admins also have this problem but I'm sure it is across any user who accesses planner in our tenant
3. User has requested to use this last week and via the web this problem occurs but the app on device seems to work ok
4. I only access via the web URL since I have no access via O365. 

I have also sent more details via private message.

Kind regards,

Answer 5

Hi Dennis,

To troubleshoot this issue, please share us more details about it:

1. A screenshot of your license.(Office 365 Portal>My account>Subscription)
2. Does other admin encounter this issue?
3. How long have you met this issue?
4. How do you encounter this error message?(Access the URL directly/click the Planner app in app launcher)

Besides, please share with us some tenant info via Private Message to let us help you.

Thanks,

NeoWu

[Updated by Neo Wu MSFT, Dec 15th, 9:50PM (UTC)]