One Note - Can't access settings or sync

Question

Hello,

     My One Note Office 2016 refuses to allow me access to settings and will not sync. Today (6/13/2017) I updated to the latest office update. As you can see below, there are grey "X" in the corner of each book. This indicates these books are set to not sync, which a few months ago was desirable due to lag issues. Now, however, I need to back this information up. Yet the One Note will not allow me to access; settings, my profile, or more Notebooks. I've followed the steps recommended by MS, but with no results. I've restarted the program and my computer. I'm tempted to save my files individually then uninstall/ install. 

Any suggestions?

Answer 1

Hi Ken,

Based on the description that you provided, there are things that we need to consider to resolve this issue. To better assist you, we would like you to answer the following questions:

• Are there any recent changes on your device?
• Can you access your OneNote using a browser?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you visit this support website: Fix issues when you can't sync OneNote. This article contains troubleshooting steps that you can perform to help you address your query.

Looking forward to your response.

I apologize for not replying in a timely manner and I thank you for the time you took to reply to my inquiry. The most recent update of OneNote fixed the issue. I am now able to access Settings and allow my notebooks to sync.

Thank you again for your time. Thank you Microsoft for keeping OneNote running smoothly. It is the finest piece of organizational software since Excel.

Ken Beach

Answer 2

Hi Ken,

Based on the description that you provided, there are things that we need to consider to resolve this issue. To better assist you, we would like you to answer the following questions:

• Are there any recent changes on your device?
• Can you access your OneNote using a browser?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you visit this support website: Fix issues when you can't sync OneNote. This article contains troubleshooting steps that you can perform to help you address your query.

Looking forward to your response.