Share via

Version 1710 Update

Anonymous
2017-11-27T19:25:59+00:00

We recently updated our Office 365 versions from 1706 to 1710 (8625.2121). When users attempt to open Word, Excel, PowerPoint documents stored in OneDrive from Recent Documents an error message is displayed stating "Please make sure you're using the correct web address." I can go out to the OneDrive portal or access the OneDrive folder syncing to my PC and open the files its just the links within the applications that are broken. 

Does anyone else get this same issue?

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2017-11-30T08:20:02+00:00

    Did you get an opportunity to check out the suggestions given above?

    Was this answer helpful?

    0 comments
  2. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2017-11-28T10:10:43+00:00
    1. Try repairing your Office installation. First try Quick Repair (takes 5 - 10 mins) , if that doesn't help then try Online Repair (Takes more than 30 mins but less than 1 hour in general)

    https://support.office.com/en-us/article/Repair...

    1. Login to Windows with a new user profile and see whether it helps.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-11-27T21:21:58+00:00

    We tried all three options and the same error occurs. Something else that we noticed also is when a user opens Word, Excel, PowerPoint and tried to open an existing document from their OneDrive they are also getting the error but if they create a new document and save it to OneDrive and then close and reopen the application (Word, Excel, PowerPoint) the new file is able to be opened from the OneDrive folder within the application (Word, Excel, PowerPoint).

    Was this answer helpful?

    0 comments
  4. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2017-11-27T19:34:22+00:00

    Option 1:

    Sign out of all Office Apps and Onedrive, Sign in again.

    Option 2: Delete Cache.

    Click Win key + S, type Microsoft Upload Center, and click on the search results.

Go to Settings and click on Delete Cached Files.

Once done, reboot your PC and try to open OneDrive files that thrown a pop-up asking for credentials.

    Option 3: Empty Credential Manager.

    Right-click on Win key and select Control Panel.

Navigate to Accounts and Family Safety -> Click on User Accounts.

Find Manage your credentials on the left pane and remove the live account ID and password for OneDrive.

After that, restart your PC and try to open Word or Excel file that you need.

If the file successfully opened, go to File, select Account, and add your OneDrive account.

    Let us know if the information provided works.

    Was this answer helpful?

    0 comments