Microsoft Project doesn't open

Question

I have installed Microsoft Project but it doesn't open, it send this message:

"Project couldn't start last time, Safe mode could help to troubleshoot the problem. Do you want to start safe mode?"

If I click "yes" or "no" it doesn't work and the program is closed.

Can somebody help me? Please!

I called the technical support but they said they will call me back.

Answer 1

Hi Victoria,

Please inform us once you get the call.

In the meantime, to narrow down the issue, here are some suggestions:

1. I understand that Project will not be launched after you choose Yes in the pop-up window. Please check if you can directly open Project in safe mode. Hold Ctrl then double click the Project icon.
2. Regarding the error message, here is a possible solution for your reference. (For Office 2016, it is 16.0.)

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Edit at your own risk.

Thanks,

Jim

Answer 2

Victoria,

Hopefully tech support will indeed call you back.

In the event tech support does not call back, a little more information may help us help you resolve the issue. What version of Project are you using? Where did you get your version of Project? Are you sure it is a legal copy? Do you have any trouble opening any other applications (e.g. MS Office)? What version of Windows are you using?

John

Answer 3

Hi Jim,

I did what you told me and it's working, thank you so much!

I don't know the name of the person who attended me, I just got a number to follow my case, maybe that could help.

The number is 800 *** *** 7676

Thank you so much again!

Victoria Caballero

Answer 4

Victoria,

I sounds like Microsoft support never called back.

Thanks for the background information. Unfortunately I can't help you with Project Online or Windows 10 but there are Microsoft people who monitor this forum and hopefully one of them will jump in with some help. If not, I'll rattle their cages.

John

Answer 5

Hello John,

I have the Project 2016, the licenses that I have say "Project Online (plan 2) and Project Online Desktop Client"

I got it from Microsoft, it is legal

I don't have problems with other app

I'm using Windows 10

I have already uninstalled - reinstalled the Project, also the office and still not working

Thanks for your help.

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