Sharepoint folders no longer appear in file explorer

Question

For months, Windows 10 file explorer has shown One Drive personal, One Drive for Business, Sharepoint, Dropbox, and Creative Cloud folders between the quick access section and This PC section. Suddenly today, the Sharepoint sites have disappeared. When I drill down to  C:\Users{name} the Sharepoint sites are there and complete. 

Can anyone tell me how to put the folders back where they used to be? Please tell me there is a way without having to delete and re-sync. I am on a very slow line....

Thanks for your help. 

Alynn

Answer 1

Hi Alynn,

If the SharePoint site is syncing on your PC, there should be a folder in quick access section in file explorer. Also, there should be a record about the SharePoint site synced folder location in OneDrive settings. Please right click on the OneDrive icon for your Office 365 business account in task tray > settings > in Account tab, check if there are SharePoint site location:

If yes, the SharePoint site is syncing on your PC, and as you said that when you drill down to C:, the folder is still here, so you can just right click on the synced folder > click Pin to Quick access to check the outcome.

If no, the SharePoint site may has been stopped syncing in unconscious, I suggest you re-sync it. When you set up the syncing, you can choice using the same location.

If this is not your situation, I would like to confirm the following information to clarify your situation:

1. A screenshot of Account tab in OneDrive settings, just above picture one shows that.
2. A screenshot when you right click on the Sharepoint site synced folder, as the second one shows that.
3. The OneDrive version you are using.
4. When did you found that, did you do some settings for the folder or something else?

Regards,

Linda

Answer 2

Hi Alynn,

Any updates?

Regards,

Linda

Answer 3

I was away from the computer several hours yesterday. Will get back to you later today.

Thanks!

Answer 4

The files did show - but they weren't syncing. So I started a re-sync. Thanks for helping me understand the difference.