word 2016 crashed when using footnotes

Question

Im trying to solve this problem I uninstalled the office then reinstall it again

it crashes whenever I try to add footnotes to the word document or even touch it with the mouse or edit the ones I already add previously (using W2007 from old PC)

I use Windows10

Answer 1

Idid the adds in thing but not solved

Answer 2

If Word runs normally for a session started in Safe mode, troubleshoot add-ins, the Normal template and registry entries as discussed in the article at https://support.microsoft.com/en-us/help/921541/how-to-troubleshoot-problems-that-occur-when-you-start-or-use-word.

Answer 3

Thank you for letting us know.

Let's run Microsoft Word in Safe mode by following these steps:

1. Press Windows key + R on the keyboard.
2. Type Winword /safe, then press Enter.

If you are able to login using safe mode, disable add-ins that possibly causing Word to crash. Please follow these steps to disable add-ins.

1. Click File, then select Options.
2. Select Add-ins.
3. Click Go button beside Manage COM Add-ins.
4. Uncheck the boxes beside the add-ins, then click OK.
5. Restart Microsoft Word.

Looking forward to your reply about the result.

Answer 4

Idid the online fix but did not help

i will re do it then will see

Answer 5

Hi,

If a Microsoft Office application is experiencing any issues, we can run an Office repair by following the steps that can be found from this link.

We suggest that you select Online repair on the third step to make sure everything gets fixed.

Please let us know if you need further assistance.