While installing skype for business getting error related with "Office 16 click-to-Run extensibility component

Question

I am Microsoft office 365 already installed on my laptop. I have been trying to install basic skype of business. If I download and install 64-bit skype for business I am getting error "we can't install 64-bit version of office because we found following 32-bit programs on your PC: Office 16 click-to-Run extensibility component 32-bit registration". 

If I download and install  32-bit skype for business I am getting error "we can't install 32-bit version of office because we found following 64-bit programs on your PC: Office 16 click-to-Run extensibility component 64-bit registration". 

When I check add/remove program, it shows only one MS Office 365. Any suggestion how to get this fixed and install skype for business.

Moderator moved post to Skype for Business.

Answer 1

Hi llale,

When we install Office 2016 from Office 365 portal, Skype for business is installed with other Office 2016 applications.

Since you are installing Skype for business separately and you are getting the error, we will need the following information to troubleshoot the issue:

1. Please provide the screenshot of your Office 365 for business subscription page. To capture the screenshot, sign in to Office 365 portal, click on settings (gear icon on top right), under “Your app settings”, click Office 365 > Subscriptions. You can also access this page via this link.
2. Please provide the following screenshots:
   • Open Word 2016 on your system, click File>Account, capture the screenshot of all the information mentioned under Product Information.
   • In Word, click File>Account>About Word, take the screenshot of About Word window.
3. Please double-check if you have any other version of Office installed on your system.
4. How and from where did you install other Office 2016 applications?
5. Which Operating system are you using?

Thanks,

Neha

Answer 2

Thanks for reply.  During the weekend, I will try to uninstall office 365 and then try to install skype for business and let you know.

Just simple question out of curiosity. .  As I mentioned (also shared screenshots of error message in previous response) when I install 32bits skype for business it says 64bit program found, when I install 64bits skype for business it says 32 bit program found. I have used the installer of office 365 provided by Microsoft after buying the subscription. If you and the article says 32bit and 64bit can not be mixed then how come there is 32bit and 64 bit version of "Office 16 click-to-Run extensibility component" on my laptop? I suppose Office 365 installer should have check to prevent this in first place.

Answer 3

Hi,

The error message you're seeing occurs because you can't mix 64-bit and 32-bit versions of Office. There are a few options that we use to be able to resolve your concern about installing Microsoft Office. You can perform the steps in this article about the “Office (64-bit or 32-bit) couldn’t be installed” error when trying to install. You'll also find a link on which Office version you want to reinstall on the computer.

Let us know how it goes and feel free to get back to us if you need further assistance.

Answer 4

Hi Lalit,

Since you are using Office 365 personal, and you are getting the error when installing Skype for business basic, I’ll be moving this thread to Office>Install, Upgrade and Activate>Windows Other> Office 2016 from Office>Skype for Business> windows Other>Office 365 for business for proper assistance.

Regards,

Neha

Answer 5

Thanks Neha for reply.

1. I don;t have office 365 for business. I am having office 365 personal.  Attached is screenshot of subscription.
2. Attach is screen shout of File->Account in word 2016
3. As per Add remove program there is only office 365.  Laptop came with some trial or student version but never used. As per my understanding if any other version is there then that it should be listed in add remove program.
4. Installation is done as per instruction/link provided by Microsoft after purchase of office 365 subscription. This is my second year of subscription.
5. Operating system on my laptop is Windows 7.
6.  Skype for business basic is downloaded from https://www.microsoft.com/en-in/download/details.aspx?id=49440

     Also attached are screenshot of error received while installing

Thanks

Lalit Solanki

**Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.**