Excel Read-Only Notify Issue

Question

The users use to have Office 2010 until we upgraded them to Office 365. We have a Server ’08 that is a file server. After Office was upgraded, an issue is occurring with the function that notifies a user when a locked file is closed by another user.

For example, User-A opens an excel file on the file server from his desktop. After, User-B opens the same file that User-A has currently open. The file opens as an read only and alerts User-B that User-A is currently using the file. It then gives you an option to verify User-B when User-A no longer has the file open. User-B selects the option to verify and starts to work in the read-only file until he notified so he can save it. When User-A closes the file the message pops up on User-B’s desktop to enable read-write. Once he does that an error prompt states "We're having trouble connecting to the server. If this keeps happening contact your help desk."

Once that happens, User-A is unable to save his work until he closes and reopens the file. This occurs in any office program and effects all users.

Researched some troubleshooting steps to disable SMB versions on the users desktop which did not work. I also cleared any office credentials in credential manager with no change. Any ideas?

Answer 1

Hi Steven,

Based on the description you've provided in your post, it turns out that there's an issue with opening and editing an Excel file under a file server. This is mostly due to opening the same Excel file by many users. In this case, we recommend that you contact our Microsoft TechNet Support team so that our IT specialists could help you fix this concern.

Let us know if you need further assistance.

Answer 2

Also, let me add that this happens with any EXCEL file on any machine that someone is trying to access on the same network/LAN.