Multiple OneDrive accounts - cannot sync

Question

I recently purchased Office 365 for my personal computer,  and have been experiencing difficulty syncing this account with my desktop. I believe the issue is that I already have OneDrive accounts, one through my university, and one which came directly on my laptop.

Twice I have signed into the new account on the desktop app, and it will sync for a couple of hours, and then it will un-link, and the university OneDrive for Business account will then automatically start syncing again.  Furthermore, I had difficulty saving a Microsoft Word file to the new OneDrive folder, because I am automatically signed into the old OneDrive account and cannot switch the account to my new OneDrive account. 

I would like to remove the two old accounts, because I do not need them, and I believe they are hindering the new account syncing to my desktop. Please advise.

Answer 1

Hi Kelly,

Please refer to the section Unlink OneDrive and run OneDrive setup again under Fix sync issues with the new OneDrive sync client in the article to unlink the old accounts.

If the issue still occurs, could you please provide the following information to help better understand your situation?

1. How many accounts are linked now?
2. What account would you like to use? OneDrive for Business account or OneDrive personal account?

Thanks,

Tina

Answer 2

Hi Kelly, 

Have you checked the information above? Do you still encounter the issue with Word?

Thanks,

Tina

Answer 3

Hi Kelly, 

Glad to know you have stopped the OneDrive for Business from running automatically when you sign in to your Windows according to your requirement.

Meanwhile, about the latest issue, you may go to OneDrive Online in a browser to check if you can upload the document.

Besides, could you please provide the following information?

1. A screenshot of the error message.
2. If you save to Desktop, does the issue occur? 
3. If you move a document to the sync folder, does the issue occur?
4. Please record a reproduce video and share with us via Private Message.
5. Your Office version (File > Account > Product Information). Please capture a screenshot of all the information under Product Information.

Thanks,

Tina​

Answer 4

Hi Tina,

I followed the link you provided, and found that the university OneDrive for Business did not have a 'Settings' option upon right clicking the OneDrive for Business Option icon. 

I was, however, able to disable OneDrive for Business on startup, and enable my personal OneDrive account. This allowed me to start syncing to my personal account.

However, I ran into another roadblock, because I was unable to save a document created in Word to my personal OneDrive. The error message given stated that I did not have the appropriate permissions to save the document, and when I clicked 'Sign In', it did nothing. 

I believe the university Office 365 account is still conflicting with my personal Office 365 account. 

To answer your above questions:

1. One account is linked (I think), but I have 3 OneDrive accounts associated with the computer. 
2. I would like to use my personal OneDrive account, not the university OneDrive account.

I hope the above makes sense. Please let me know if I can provide any additional context.

Thanks,

Kelly

Answer 5

Hi Kelly,

Have you checked the information above? Can OneDrive for Busienss work properly now?

Thanks,

Tina