Sharepointonline access

Question

I am using One Drive (SharePointOnline) setup by another party to share files.  Some files and folders work just fine.  There are some though that give me an Access Denied Error.  If I click on the file immediately after opening I get access.  If I wait a few seconds I get the Access Denied Error.

Answer 1

Hi RCH_1735,

Please let us know your updates at your convenience if you need further help on this issue.

Thanks,

Cliff

Answer 2

Hi RCH_1735,

Thanks for your updates.

For troubleshooting, could you confirm and provide the following?

1. From your description, the affected users are stored in a site library in SharePoint Online. What account are you using to open the files and folders?
2. How many files and folders are affected?
3. From the error messages, it seems that you don’t have the permissions to access the files and folders. If you aren’t the site owner, I suggest you contact the site administrators to check your permissions on the folder level, the file level and the site level first. If you don’t have the corresponding permissions, let them grant you the corresponding permissions and then do a test again to let us know the result.

Thanks,

Cliff

Answer 3

Hi Cliff,

I hard rebooted and have the same result.  I do not own any of the files.  None of the people at the organization that owns the site have any issues but they have full access.  So far I appear to be the only one that has this issue, but it is not on every file or folder.  When I check the file it says I have access.  There are on a site library.

This is the error I get after 3 or 4 seconds of opening the folder.  If I click on the subfile/subfolder right away I get access to it.  If I wait I get the error.

Access Denied

******@xxxx.com does not have permissions to access this resource.

Sign in with the account provided by your work or school to use with Office 365 or other Microsoft services.

Answer 4

Hi RCH_1735,

To clarify if the issue is a temporary issue, I suggest you log out of your account from the Office 365 portal, wait some time and then log in to the Office 365 portal with your account to see and let us know the result.

Meanwhile, I’d like to confirm whether the affected files are shared by other people and whether you have the corresponding permissions on them. Could you upload some screenshots showing the permissions of you on them?

If you save them in another site library in SharePoint Online, what’s the result? Where are they saved, the OneDrive for Business library or a site library?

Thanks,

Cliff