Problem in activating Office 2016

Question

I reinstalled my windows (windows 10 Pro 64 bit). After that I also installed Office 2016. Office got installed but when I am going to activate Office, it is not activating. It opens a dialogue box. Please help me. I want to tell you that I have two DVDs of Office. This is second DVD that I have installed in my PC. ![](https://learn-attachment.microsoft.com/api/attachments/09f4e96e-66f6-4328-a2bb-42fb004f5164?platform=QnA

Answer 1

Hello! The problem is for you have several key installed, you need removed this key, please continue the next steps.

Open CMD as admin and find the folder where you have installed office 2016, for example:

cd "C:\Program Files (x86)\Microsoft Office\Office16" or cd "C:\Program Files\Microsoft Office\Office16"

When you’re on folder, run the next command.

cscript ospp.vbs /dstatus

Copy each 5 digit Key and paste in the next command “change the XXXXX”

cscript ospp.vbs /unpkey:XXXXX

When you was finished of remove all key, run the next command.

cscript ospp.vbs /act

You’ll can open Office 2016 without problems.

Please let me know if you problem continue.

Answer 2

Thanks for helping me. I have activated MS Office 2016 Pro. I am now using this software. Thank you.. I am highly obliged to all of you.

Answer 3

Thanks for helping me. I have activated Office 2016. Have a good day....Thanks a lot

Answer 4

I've been hearing a lot about this message. (thanks for the screen cap)

If you have Office Pro, then that message is a flat out lie. For Office Pro, there is no limit to the number of times you can activate it. Check you license terms.

If you really have Office Pro Plus, then yes, there is a case where you can have a license type that allows you a limited number of activations.

We can't help with the problem. You will have to do as they advise at the very bottom, you will have to do a Phone Activation. So click on the "Phone activation" radio button then Next. It should display the phone number you need to use.

This is where you may see the next lie. You may see this message:

2017 01 20- “TELEPHONE ACTIVATION IS NO LONGER SUPPORTED FOR YOUR PRODUCT” ERROR WHEN ACTIVATING OFFICE

The problem started in the fall of 2016. In Jan 2017 a MS staffer provided the following excuse. But the problem still exists! MS oops’d, and just hasn’t bothered to fix the problem for much too long. Go to green link below to get the correct phone number for your specific geographic location

<snip https://answers.microsoft.com/en-us/msoffice/fo... >

Michelle V [MSFT]

We apologize for this inconvenience. We are currently fixing this bug in our Office products. In the meantime, you can call the numbers for your specific country/region listed in this article

(https://support.office.com/en-us/article/-Telep... ).

Please also note that this issue impacts Office non-subscribers only—those who purchased the product as a one-time purchase. For more information, see What’s the difference between Office 365 and Office 2016?

If this doesn’t solve the issue, please contact our support agents linked from the bottom of the same article.

Again, we apologize for this issue. We are working to get this resolved quickly and will update this thread once the fix is available.

Thanks,

Michelle V.

Office Team

</snip>

********************************

When you phone in, don't reply to any of the prompts until they offer you the option of talking to a service rep. This is the one situation where you really do have to talk to MS Support, and where they can be helpful. Assuming you have Office Pro, after you explain the problem them should allow the activation to happen.

Answer 5

1. First try to repair your installation - First try Quick Repair (takes 5 - 10 mins) , if that doesn't help then try Online Repair (Takes more than 30 mins but less than 1 hour in general)

https://support.office.com/en-us/article/Repair...

2. You may have 2 MS Offices installed on your system

A. Run Easy Fix tool to remove previous version - https://support.office.com/en-us/article/Uninst...

B. Perform Online Repair of new Office. Takes more than 30 mins but less than 1 hour in general)

https://support.office.com/en-us/article/Repair...

3. Try Activation Troubleshooter and other troubleshooting steps

https://support.office.com/en-us/article/Unlice...

4. Try to activate through telephone

https://support.office.com/en-us/article/-Telep...

5. Talk to support

https://support.microsoft.com/en-us/help/13948/... (Click on the starting alphabet of country name. Hence for US, click U)

6. You may try chatting with MS Support to resolve this issue

https://partner.support.services.microsoft.com/...

7. Alternatively, you may also e mail to MS Support for account help

https://support.microsoft.com/en-us/help/12401/...