One Time Passcode for encrypted message

Question

I have created an account with a specific role, to send encrypted messages.

BUT the receiver didn't see the "message.html" in attach that permit to obtain a OneTime Passcode, but only the "message.rpmsg" that require an Outlook client to open it.

Why?

Thanks

Answer 1

Thank you for your answer. We found the solution, thanks to Microsoft support.

we have to choose "Applies the previous version of OME".

We haven't found any place where the recommendation to choose this option!

I had chosen the first option: Apply Office 365 Encryption....

Answer 2

Hi Vincenzo,

May I know whether the recipient using Office 365 email account or other Internet Service Provider account?

If the user using an Office 365 email account in Outlook 2016 or Outlook on the web, they shouldn't have to do anything special to read the message.

If the user have an email account with Yahoo or other Internet Service Provider, they will need to obtain a single-use code to read the message.

For detailed information, please refer to the article: How do I open a protected message?

Best regards,

Shyamal

Answer 3

Yes, i know the system.

Tge problem is with other prividers, the system did't send the message.html in attach with the instructions to receive a one time passcode .

Answer 4

Hi Vincenzo_Avv,

Is the account to send the encrypt messages is an Office 365 account? If so, are you set up the enable Message Encryption via this method:  https://blogs.technet.microsoft.com/canitpro/2015/05/19/step-by-step-setup-and-enablement-of-office-365-message-encryption/ ? when the impacted account send another encrypted messages without obtain the Onetime passcode, does the issue also exist?

Thanks,

Anna

Answer 5

Hi Vincenzo_Avv,

Very appreaciate for sharing your experience and solution to us, other members having the same issue would benefit from what you provided.

Have a good day!

Regards,

Anna