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I'm looking at doing a manual switch from the Business Essentials plan to the Business plan (not premium) and I found this article explaining the process (https://support.office.com/en-us/article/Buy-another-Office-365-for-business-subscription-fab3b86c-3359-4042-8692-5d4dc7550b7c). The problem is that they show an "Add Subscription" button in the instructions that doesn't exist on my Billing page under Office admin center. I am a one user account and when I use the Switch button, the regular Business plan is not an option. What am I missing here? I have to say this is not an uncommon problem with Microsoft help and instruction pages where what they show doesn't match what you have on your own system. I wish they would keep these things up to date or remove old content.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi Scott,
To best address your Office 365 concern, we suggest contacting the Office 365 for Business support. Here’s a link that includes instruction on how to get in touch with Office 365 for Business support.
If you have other questions, feel free to reply to this post.