Microsoft OneNote "Account Does Not Exist"

Question

I have a school Office 365 account and have full access to the office 365 apps available online.  However, when I downloaded the office OneNote 2016 desktop app for my iMac (running 10.10.5) and try to sign in, I'm met with the following error messages.

1. When I try to sign in I get this message:

"That Microsoft account doesn't exist. Enter a different account or get a new one."

2. When I try to create a new account I get this message:

"You can't sign up here with a work or school email address. Use a personal email, such as Gmail or Yahoo!, or get a new Outlook email."

I found this forum online:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice\_account-mso\_mac-mso\_o365b/you-cant-sign-up-here-with-a-work-or-school-email/56b8dc0f-b7da-4c5d-9e11-fbc2c0ec84b8

and followed the Microsoft representative's (Cliff) instructions for:

1. Deleting Office 365 apps and re-installing (didn't work)
2. Reactivating them to check the outcome (also didn't work)

a. Close all the Office applications.

b. Navigate to <YourUserName>Library > Group Containers.

c. Find the folders below and move them to Trash.

UBF8T346G9.ms

UBF8T346G9.Office

UBF8T346G9.OfficeOsfWebHost

Do you have any other suggestions for how to make this work?  I am trying to transfer from Evernote to OneNote, but without the desktop app working and syncing, I will not be able to do so.

Thank you,

David

Answer 1

Hi David,

Based on your description, I suggest you try the following steps to sign into OneNote:

1. Open OneNote.
2. Select OneNote>click Sign in.
3. Type your school account.

To narrow down the issue, could you please provide the following information?

1. The screenshot of Subscriptions.
2. Check if you can sign into other Office programs, such as Word.
3. The screenshot of the sign in window. We can check if it is same with normal situation.
4. Where did you download OneNote?
5. The Office version. (Open OneNote>select OneNote>click About OneNote)

Thanks,

Qing

Answer 2

Hi David,

Did the issue still exist? Do you have any updates?

Thanks,

Qing