Problem with file conversion

Question

When I save a document in word it saves it as a file conversion document and asks me to select the encoding that makes your document readable. How do I get my files and photos  back and prevent this from happening again? Thanks for your help.

Answer 1

Hi Clarence,

Let me verify if I got your concern correctly. Whenever you're trying to save a document in Word, it saves as file conversion and not a regular file, is that correct? If I am wrong, can you elaborate more so I can better assist you with your issue?

I would like to ask you a few questions as well that can help in the isolation of your concern. Please answer the following:

• Which build and version of Word you are using?
• Did you make any recent changes to the Word app settings prior to this issue?
• What is the exact message you're getting when you tried to save the file?

In the meantime, I recommend checking the settings of the Word app and see if Confirm file format conversion on open is enabled.

To check, kindly go to File > Options > Advanced > General tab > then locate Confirm file format conversion on open, if checked, uncheck the box and click OK.

See the screenshot for reference:

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Answer 2

Does the error message occur when you are double-clicking a Word document icon in File Explorer? In that case, see if you can open the document from within Word, via File | Open.

Answer 3

I appreciate that you replied to my post and I apologize that it has taken me so long to reply.  I tried your suggestion and I checked to see if the file format conversion on open was enabled. It was not. I have been watching to see if I could notice when this was happening and I have some information. I have a scanning program called Paper Port. I noticed when I scan something into the program it puts the photo or document on the PaperPort  desk top as it should but it also makes a copy and puts it into my word program this it should not do. When I go to word and open one of these files I get a dialog window that opens. At the top of the box it says Document-File Conversion. It then asks you to Select the encoding that makes your document readable. It gives you three options to choose from. 1 Windows(default) 2 MS-Dos  3 Other. I tried the windows option but nothing happened. There is a preview window but all you see is signs and symbols. Also if you delete the file from word it also deletes it from PaperPort. Thanks for your help

Answer 4

Which format is this file? Note that although older versions of Word can create PDFs, they can't open PDFs.

Answer 5

The format is PDFs. But I'm also having the same thing happen with photos also. The other day I received a receipt in my e-mail. It was a PDF. When I tried to open it the file conversion window opened and I'm not able to read it. I need to find out how to stop this so I can read documents that come as a PDF.