File viewer web part doesn't refresh when source document is changed

Question

I have a page with a File Viewer web part that points to a document in the same SharePoint site.  When the source document is updated, it  doesn't update the displayed file.  If i delete the web part then re-create it, the file modifications are displayed.  

Perhaps this is a setting or I am using the wrong Web part.  Any help would be appreciated.

Answer 1

I am still not seeing an updated version but at this point we are thinking about abandoning the use of the field viewer web part and just having people access the documents directly which is disappointing but I just do not have time to try to troubleshoot this further right now

Answer 2

Hi Jim,

May I know whether you need further help on this issue?

Thanks,

Cliff

Answer 3

Hi Jim,

Thanks for your updates.

To narrow down the issue, could you check if the issue happens when you add the files in a specific library in the site at your side? If you try another site or another library in the site, what’s the result?

Thanks,

Cliff

Answer 4

I chose a different file and updated it just before I went to lunch.  When I returned to lunch and hour later, I went into my SharePoint site using MS Edge but still the document showed the previous version.   I did refresh the page previously and in fact signed out and back into SP.

Answer 5

Hi Jim,

It may take some time to update the web part. How long have you waited to see the result? Have you refreshed the page to check the outcome?

Meanwhile, I’d like you to change another fresh browser to check the result. If you try another file, what’s the outcome?

Thanks,

Cliff