usb pnp missing and error

Question

Hi, recently my computer change to windows 10 and its missing the 2 usb pnp audio, i want to connect a cassete by my usb and i cant, it is missing, the controler says that it has an error and the usb is unknown.
What Icould do? the audio is fine, its just the 2usb pnp audio who is missing

Answer 1

Hi @Maye Ch

Could you please tell me the make and model of your computer?
How do you connect the cassette player? Do you have a piece of hardware to do so?

Answer 2

Re-connect your USB pnp audio devices, Go to Device Manager, Action tab, Scan for hardware changes.
Check if your USB pnd audio appear here, if yes, right-click it and select update driver software; if not, change other USB port and check compatibility, maybe your audio device are not compatible with Windows 10.
Contact your device manufacturer support is another method.

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