Remove accidentally converted shared email box

Question

I needed to convert a user mailbox to a shared mailbox, but accidentally started the process with the wrong user. It didn't seem to get very far along in the process when I realized my mistake and hit the "Stop" button. There is now a shared email box for the user, but it doesn't appear to have done anything to that user's regular inbox -- all the setting are the same as they were before. Can I safely remove the newly created shared email box without affecting that user's regular mailbox? In other words are there two email boxes now assigned to that user?

Thanks

Answer 1

Hi ScottJohnson,

Greetings. The reason that has no effect on the user's regular inbox is that you didn't remove the license from this user.

However, if you accidentally converted a wrong user mailbox to a shared mailbox, then you can re-convert the shared mailbox to a user's (private) mailbox in the Exchange Admin center by following steps: 

1. Sign in Exchange Admin center.
2. Negative to Recipients > Shared.
3. Click on the shared mailbox that you converted by accidentally and in the right window, you will see "Convert to Regular Mailbox" and click Convert. For your reference: 

After that, the user can continue to use his mailbox and you can convert the right one to a shared mailbox. For details, please see: Convert a user mailbox to a shared mailbox.

Hope above information helps. If you have any further concerns, please feel free to let me know.

Regards,

Jennifer

Answer 2

Hi ScottJohnson,  

Have you refered to my reply to see if it helps?

Regards,

Jennifer