notification that my payment is processing

Question

Hi, I updated my card details a few days ago, as my old one had expired, and as far as I know, I made payment straight away.

Today I am notified my account is suspended, and when I go through the make payment step, I am told my payment is processing.

Any online purchase gives you an immediate notification of payment accepted, or there is a problem, so I don't know how Microsoft is any different. 

I also need to know that emails sent to my email address are still received. 

GB

Answer 1

Hi Garry,

Have you checked my last reply? Feel free to let me know how things are going.

Regards,

Leo

Answer 2

Hi Garry,

We noticed you have replied in PM but it seems the required information was not properly pasted. Could you please provide it again? Besides, please also provide the screenshot in PM, to upload screenshots, choose "picture" button>choose Choose File button to select screenshot on your PC> then choose Upload to upload it.

Regards,

Leo

Answer 3

Hi Garry,

Please try to change the network to browser to access private message. To move on the issue, the information & screenshot is important. 

Private Message: https://answers.microsoft.com/en-us/privatemessage/inbox

Meanwhile, may I know did the sender received any non-delivery message when he sent the emails to you? If not, the emails should be delivered to Office 365.

Regards,

Hans

Answer 4

Hello Hans, 

When I  try to enter private message, I receive a message access denied. So I cannot answer any questions.

Please find below screenshot I receive when I try to make payment, saying that payment is processing.

Hi Garry,

Sorry for any inconvenience caused by the suspense. Regarding the payment processing issue, I need to collect some tenant information to consult related team. Please provide the information via private message:

private message: https://answers.microsoft.com/en-us/privatemessage/new 

Meanwhile, please capture a screenshot about "payment is processing" when you make the payment step via private message as well.

Thanks for your time.

Regards,

Hans

Answer 5

Hi Garry,

Sorry for any inconvenience caused by the suspense. Regarding the payment processing issue, I need to collect some tenant information to consult related team. Please provide the information via private message:

private message: https://answers.microsoft.com/en-us/privatemessage/new 

Meanwhile, please capture a screenshot about "payment is processing" when you make the payment step via private message as well.

Thanks for your time.

Regards,

Hans