Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hello My name is Yohandi.
You can try the trobleshooting that I describe below.
1- Close Office applications
2- Go to control panel / credentials administrator / Windows credentials
remove all credentials that contain the name "Microsoft Office 16"
3- Looks for the file Ospp.vbs is usually in the path "<C: \ Program Files (x86) \ Microsoft Office \ Office16>"
* In Windows Explorer type "Command Prompt" / open "Command Prompt" as administrator.
4- Run the Cscript ospp.vbs / dstatus command to identify the Product key installed on the computer
* After obtaining the 5-digit code, execute the command
* Cscript ospp.vbs / unpkey: "5 digits of the Office Propel Key product"
* Verify that there are no more Product keys detected by Office proplus.
* then the system symbol is closed
You enter Word and the product is activated again.
I hope this helps.