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Security and Compliance admin panel error message

Anonymous
2019-01-09T01:30:50+00:00

I setup an anti phishing policy as a test and have since deleted it. But now I'm getting this error message:

Client Error

Your request couldn't be completed. Please try again, and if the problem persists, contact your administrator.

 Request: /api/rbac

Status code: 500

Exception: Microsoft.Office.Compliance.ConfigurationException

Exception message: Key not found in configuration: key = EnableAntiPhishingForEop; section = FeatureKnobs

key was not found in any other sections!

Diagnostic information: {Version:16.00.2810.004,Environment:SEAPROD,DeploymentId:baab341de8c64fbebbaf7c782ead5db5,InstanceId:WebRole_IN_1,SID:c0f3f069-b85f-4831-ba5a-7f4fe5862955,CID:c2d9a0dd-f65b-4f5a-918e-7882bd59dbfd}

Time: 2019-01-09T01:21:03.2175407Z

For the record:

The O365 tenant doesn't have the Exchange Online Protection addin\licenses for any users

I've tried clearing the cache in my browser (Edge).

Any help appreciated.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2019-01-10T22:23:13+00:00

I am very happy to report the issue has been fixed. I've logged out and in again numerous times. Used the S and C Admin Center several times and no issues.

So many  thanks to the MS support team for sorting this out.

Regards

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  1. Anonymous
    2019-01-09T07:07:51+00:00

    Hello Lindsay Addie,

    From the description I suppose your current situation might be: you set up an anti-phishing policy for testing, then you deleted it, and now when you navigated to Security & Compliance center->Threat management->Policy, the error appeared?

    If so, if you are the only admin in this tenant, I suggest that you may connect to Exchange online PowerShell and run below command to check if this policy is existed: Get-AntiPhishPolicy

    Then sign-out your account from the browser, you may use another browser inPrivate mode to see if issue follows.

    If issue persists, and if you’ve created a support ticket with related team, you may share the ticket with me in Private Messages so that I can help you monitoring this issue.

    Best Regards,

    Anna

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  2. Anonymous
    2019-01-09T02:07:45+00:00

    Thanks Vincent,

    I have done as you suggested and raised a support ticket

    Cheers

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  3. Vincent Choy 10,965 Reputation points Volunteer Moderator
    2019-01-09T01:58:00+00:00

    Since its tenant specific you can also raise a support ticket :-)

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  4. Anonymous
    2019-01-09T01:32:52+00:00

    Sorry, forgot to mention. I setup the test anti phishing policy from the S and C panel at

    Threat management >> policies >> anti phishing

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